Q: How do I check the status of my order?
A: When placing your order, please allow up to 3 business days for your order to be processed. Our fulfillment warehouses pack your ordered items and ship the packages as soon as possible. Once your order has been shipped, you will receive an email notification.
Q: How long does shipping take?
A: Please allow up to 3 days for your order to be processed, and 3 additional days for your order to be shipped. Our fulfillment centers are located around the world. For domestic orders in the U.S., it will typically take about 1-2 business weeks. For international orders, please allow up to 2-3 business weeks.
Q: Why does shipping take so long?
A: Our products are unique in their class and are significantly lower priced than other competitors in the Beauty, Heath, Fitness, Baby, Dog, Cat Products. The disadvantage of this is that shipping times are slightly longer, although we work hard to get your order shipped as quickly as possible.
Q: I ordered two products, but I only received one ... what's going on?
A: Since we have a wide variety of products that are not stored in the same warehouse, it is possible that some products will be shipped separately. Don't worry, it's quite normal for you to receive one product a few days before the other.
Q: Do you ship internationally?
A: Yes! We ship worldwide to ensure that every customer enjoys their shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure that all of your personal information is encrypted. We do not store your credit card information and it will be used only once when purchasing your product. We never store information about our customers' private details!
Q: How do I order on your website?
A: Simply find the product you want and click the "Add to Cart" button or use the "Buy It Now" button. Fill in your shipping and billing information and we will ship your order to you as soon as possible!
Q: Does The 'Elumatic Group' offer a quality guarantee for all products sold?
A: Absolutely! If your product is damaged, contact us immediately! We do our best to ensure your best shopping experience. Simply contact us and we'll get back to you! You can always get a free exchange of your product by simply sending it back with the proof of image sent first.